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What is Oakland County’s Account solution?

Oakland County’s account solution is an on-demand Identity and Access Management (IAM) service that allows you to easily access your Oakland County applications through a single login.

Once you sign in, your Oakland County IAM Application Dashboard displays all your applications in one location.

Access to IAM is limited to Oakland County employees and verified government and business partners.

Frequently Asked Questions

All Oakland County Employees and Contractors are automatically provided IAM accounts.
IAM accounts are provided to Municipal and Business Partners of Oakland County, MI for web application access. Contact your Oakland County IT Representative or Liaison directly to have an IAM user account created for you. Upon approval, you will receive an activation email with instructions to finish configuring your account. Detailed instructions here.
Oakland County Employees and Contractors, should us their full email address as their username. Municipal and Business Partners should use the email address they provided to Oakland County when their account was created.
If you do not know your password, return to the Sign In page.
  1. Add username (email) then select Next
  2. Click on Forgot Password?
  3. Verify with one of the Security methods to reset your password.
    • Select Get a push notification Okta Verify: This option will send a push notification to your Okta Verify application on your mobile device.
    • Select Phone: If you have configured a mobile phone with SMS or Voice call.
      • Receive code via SMS - a code will be texted to your mobile number.
      • Receive a Voice Call - receive a voice call with the code to enter.
  4. After MFA approval, user will be prompted to enter a new password.
Locked accounts are automatically unlocked after 10 minutes.
If you are still having trouble logging in to your account after 10 minutes, please contact the Oakland County Service Center.
MFA is a required additional step to verify identity when users sign into an application. Using MFA keeps your account more secure, making it difficult for hackers to steal information necessary to impersonate users. The ‘factor’ in MFA refers to a method of verifying your identity. The most basic type of factor is your password, which is the primary authentication method.
Oakland County requires one factor in addition to password. These additional factors range from an app on your phone, Okta Verify, Receiving a SMS text on phone or a direct phone call, or a biometric or security key.
To learn more about MFA, go here.
Please see the guide here for more details on how to configure MFA on your IAM account.
IAM does not log you out of your applications, the security timeout logs you out of your IAM session.
Single Sign-on (SSO) to the Okta Application Dashboard is only available when logging in from the Oakland County campus using Chrome or Edge.
To change the order of your apps, click and hold on an app icon, then drag and drop the icon to the location where you would like it to be displayed.
The IAM Application Dashboard allows you to create up to 5 sections to organize your applications. You can create new sections to customize your Dashboard by clicking the “+ Add section” sign under the Application Dashboard section or the left navigation menu.
The IAM supports the following web browsers: Chrome, Edge, Firefox & Safari. We recommend Chrome and Edge.
Single Sign-on (SSO) is available for Oakland County Employees and Contractors when accessing the IAM from the Oakland County campus. This feature is available on Chrome and Edge only. Firefox cannot verify SSO, at this time you will have to enter your username and password each time.
Oakland County Employees must manage their profile in Workday, everyone else must contact the Oakland County Service Center.

Guides

Sign In to your Account


  1. Browse to the Oakland County Okta IAM's address: https://myapps.oakgov.com
  2. Enter your username (email) and password, and then select Next.
  3. Enter your password and then select Verify.
    If you see the error message Sign in failed!, your username and password do not match those specified for your profile, or you do not have access permission. Try resetting your password and if you are still having issues, please contact the Oakland County Service Center.

Activate your Account


  1. Click the Activate Okta Account Link from your activation email:
    When your Oakland County IT Representative or Liaison first created your account, you were sent an activation email that contained an Activate Okta Account link. You must click this link in order to verify your email address and activate your Okta IAM Account.
    Note: Check your email inbox, spam folder, or deleted folder for this activation email.
  2. Setup password and optionally Extra Verification:
    On clicking the Activate Okta Account, follow the on-screen instructions to setup your password. You can optionally setup MFA factors at this time also.
  3. If your account is not activated within 7 days of the original activation email, the account is deleted. If this is the case, please contact your Oakland County IT Representative or Liaison again to request a new account.

Multi-Factor Authentication (MFA) configuration


Multi-Factor Authentication (MFA) in Okta can be configured in 2 ways:
  1. Selecting the Settings option from the dropdown menu on your username at the top-right of the Application Dashboard:
    • Click on Edit Profile.
    • Enter your password & click on Verify.
    • Next you will be challenged with Multifactor.
    • Under Security Methods click Set up on the MFA factor you would like to configure.
    • You will be asked for your password and multifactor again to setup additional factors.
  2. Also note that you will be prompted to configure when you are attempting to access an application that requires MFA:
You can configure multiple factors per account. This provides you with an alternate when one of the factors is lost or unavailable. Oakland County recommends two factors to be configured at a minimum.
Here is a list of the supported factors:
  • Phone
    • SMS - SMS Authentication uses the text messaging service on your cell phone to send you a one-time login code.
    • Voice Call - This factor calls you via your smartphone or landline and reads an access code aloud. You then type the code into the browser to access your app. This is great for people who don’t have access to a cell phone because it doesn’t require push notifications or text messages.
  • Okta Verify - Okta Verify is a mobile app that verifies your identity in one of two ways. Okta can send you a push notification that you approve using Okta Verify. Alternatively, Okta Verify can generate a six-digit code that you enter into your Okta login screen to access your required app.
    Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device.
  • Google Authenticator - This is a third-party app that generates a six-digit code for you to type into your IAM login screen. You have 30 seconds to input the code before it generates another. If you miss the window, use the next code to log in.
    Download the Google Authenticator app from the Apple App Store or Google Play onto your primary mobile device.

If you require application support or wish to have an account created,
directly contact your Oakland County IT Representative or Liaison.

For all other support including help logging in, contact the Oakland County Service Center:

Phone


+1 (248) 858-8812